You authorize Self Financial (and its successors and assigns) to charge your designated payment method (debit card or bank account on file, including any updates) for the agreed payment amount, plus any applicable convenience fee (if paying by debit card), on your selected payment date.
Cancellation Rights:
You may cancel this authorization through the Self Financial mobile app or website, as long as the payment has not already begun processing. To ensure a scheduled payment is not processed, cancellation requests must be submitted at least three business days before the payment date.
Convenience Charge Fee:
A convenience charge fee applies to one-time and recurring (Autopay) payments made via debit card. The fee is tiered based on the plan and payment amount as follows:
The fee is calculated as $0.30 + 2.99% of the payment amount.
Returned Payments & Fees:
If a payment is declined by your financial institution when using a bank account or debit card, Self Financial may charge a returned payment fee and attempt to process the payment up to two additional times.
Depending on the reason for the return, future payments from that account may also be canceled. Your financial institution may impose additional fees for failed payments and retries, for which Self Financial is not responsible.
Updating Your Payment Method:
You may update your payment method by logging into your Self Financial account. Changes must be submitted at least three business days before the next scheduled payment date to ensure processing.
Refunds & Error Resolution:
If you believe a payment was made in error or was unauthorized, you must notify Self Financial within 30 days of the transaction date. Under federal law, you may have additional rights regarding error resolution for electronic fund transfers (EFTs).
To initiate a dispute, contact Self Financial at:
📍 901 E 6th St Ste 400, Austin, TX 78702-3206
📞 877-883-0999
Retain a Copy for Your Records
Please print or download a copy of this authorization for future reference.