Please read these entire Self Financial, Inc. Terms and conditions (these “Terms and Conditions”) and indicate whether you agree to these Terms and Conditions by clicking the “I Agree” or similar button.
These Terms and Conditions define the relationship between Self Financial, Inc., a Delaware corporation doing business as Self and formerly known as Self Lender, Inc., and its affiliates and subsidiaries (“Self” or “we” or “us”), and you, the person registering for or using our Services (“customer,” “you” or “your”). You may use the Services (defined below) only if you reside in a U.S. state in which the Services are provided, are age 18 or older, can form a binding contract with us, and are not a person prohibited from receiving Services under the laws of the United States or other applicable jurisdiction. If you cannot confirm the foregoing, then you may not agree to these Terms and Conditions and may not use the Application or Services. You may use the Services only in compliance with these Terms and Conditions and all applicable laws and regulations.
We may amend these Terms and Conditions at any time by posting revised Terms and Conditions on the Site (as defined below). We may terminate these Terms and Conditions or the Services at any time by suspending or terminating access to the Services and/or notifying you. You can see when these Terms and Conditions were last revised by referring to the “Last Updated” legend above. Your continued use of the Services after we have posted revised Terms and Conditions signiﬁes your acceptance of such revised Terms and Conditions. No amendment or modiﬁcation of these Terms and Conditions will be binding unless in writing and signed by our duly authorized representative or posted to the Site by our duly authorized representative.
Customer Identification Program Notice
Important Information You Need to Know About Opening A New Account
Federal law requires financial institutions such as Self, as well as the banks and certain of the third-party service providers we work with to issue consumer credit products and services in connection with the Services, to obtain, verify, and record information that identifies each person who opens an account. The information you provide us will be used to verify your identity for purposes of establishing the basic Self account with which you will be provided a credit score and other information and services (a “Self Account”), and to provide the credit reporting services described below under “Credit Reporting Services.” If you decide to apply for a credit builder loan, secured credit card, or another consumer credit or other financial product or service we may offer in the future, those products are issued by third party financial institutions (the “Issuing Banks”) with whom Self works as an outsourced service provider. We may provide the information you have provided us to the relevant Issuing Banks to verify your identity in connection with the opening of the accounts associated with such products (each, an “Issuing Bank Account,” and, together with the Self Account, an “Account”), or we and/or the Issuing Banks may ask you for updated information. We may also provide the information you have provided us to CSIdentity Corporation and its representatives and affiliates and other credit reporting agencies in order to provide you the credit reporting services described below under “Credit Reporting Services.”
Types of Information You Will Need to Provide
When you open an account, we are required to collect information such as the following from you:
US Citizen: taxpayer identification number (Social Security Number)
Non-US Citizen: taxpayer identification number, passport number and country of issuance, alien identification card number, or government-issued identification showing nationality, residence and a photograph of you.
You may also need to show your driver's license or other identifying documents.
If Your Identity Cannot Be Verified
We may not be able to open an account for you. In the event we have accepted any funds from you in connection with an account application or otherwise, you will be responsible for providing us a mailing address to which payment of any refund can be sent.
By using the Services, you can use our website, https://www.self.inc, (the “Site,” which includes the mobile version of the Site accessible through the Application, as defined below), which contains an interactive platform, to obtain various financial services, including services provided exclusively by Self (the “Self Services”) and services provided by Self’s Issuing Banks with support from Self (the “Bank Services,” and, together with the Self Services, the “Services”). The Self Services provide, among other things, a method for customers to access credit score information, information regarding financial literacy and education, credit alerts, and access to other financial products and services. The “Services” also include Self’s mobile application (the “Application”). Additionally, Self’s online portal provides customers with the ability to apply for Bank Services, which currently include credit building loans and secured credit cards, and may in the future be expanded to include other offerings. Self and its affiliates offer its Services to customers subject to the following terms and conditions:
We are always working on new ways to improve our Services. We reserve the right to modify or change our Services, temporarily or permanently, with or without notice to you, and we are not obligated to support or update the Services except as provided under applicable law. You acknowledge and agree that we shall not be liable to you or any third party in the event that we exercise our right to modify, change or discontinue any Services.
Compatible Mobile Device Operating System; Mobile Devices Generally
In order to use the Self Application, you must have a compatible mobile device operating system that meets the specifications established by Self in its sole discretion, as described in the Self E-Sign Disclosure. In addition to having a compatible mobile device operating system, a mobile device that has been modified contrary to the manufacturer’s or mobile service provider’s software or hardware guidelines, including, but not limited to, disabling hardware or software controls (e.g. “jailbreaking”), is not a compatible device with the Application for purposes of these Terms and Conditions. The use of any modified mobile device with the Services or Self Application is a violation of these Terms and Conditions and is grounds for the immediate termination of your Services, including your Self Account, by Self without notice to you in Self’s sole discretion. You understand and agree you are still subject to the terms and conditions of any agreement you have with any mobile service provider (e.g., AT&T, Verizon, Sprint, T-Mobile, etc.) or any app store or marketplace (e.g., Apple, Inc. (iOS), or Google Inc. (Android)), and these Terms and Conditions do not amend or supersede any of those separate agreements. You understand that such services may provide for fees, charges, limitations and restrictions which might impact your use of the Services (e.g., data use charges, etc.), and you agree to be solely responsible for all such fees, charges, limitations and restrictions. You agree that only your mobile service provider is responsible for the performance and operation of its products and services, including your mobile device and the mobile service provider’s own network. You agree to resolve any problems with your mobile service provider without involving Self; Apple, Inc. (iOS); Google, Inc. (Android); or any other operator of an app store or marketplace. You must comply with applicable third party terms when using the Services (e.g., you cannot be in violation of your wireless provider agreement when using the Services).
The Services may be utilized through the Site. Upon visiting the Site, you will be asked to create a Self Account if you have not already created one. You must create an Account according to the Registration Section, below. If you already have an Account, you must log-in using your password to use the Services.
Self Referral Program Guidelines
The Self “refer a friend” program is intended to be a way for you to invite your personal friends, family members, and acquaintances to enjoy the benefits of a Self Account, and be rewarded for your referrals. Whenever and wherever you refer Self under the Program, any statements you make about Self must be:
When referencing Self, you may only use the language and links provided to you in your account dashboard. Any modification or efforts to modify the delivery and accurate presentation of the referral link, content, or other materials and instructions provided by Self will be considered a violation of these terms.
You may not take out ads on behalf of Self, or use the Self logo or likeness without written approval from the Self team.
Violations and Bonuses
Any violation or abuse of this program may result in the forfeiture or reversal of a referral bonus. You may also be deemed to be ineligible for future referral bonuses.
Self reserves the right to limit, cancel, or revoke referral bonuses at its sole discretion.
Agreement with Respect to Terms and Conditions
You can enroll in credit education through the Services. You may also apply for Bank Services including consumer credit products such as a savings-secured or CD-secured installment loan, called a “credit builder loan,” and a secured credit card. Through the Site you can also obtain offers for products and services from time to time from third-party vendors other than our Issuing Banks. The decision to provide information to us is purely optional, and if you elect not to provide such information, you will still be able utilize the Services, provided that you will not be able to obtain the credit score information available through the Self Services or the credit products and accounts available through the Bank Services unless you provide the personal information the law requires be collected in connection with such products and services.
Only customers eighteen (18) years of age or older with a valid United States Social Security number (“SSN”) may register and participate in Self’s valuable products and services offer program. By registering for an Account, you certify that you are eighteen (18) years of age or older.
When you provide information through the Services, you agree to furnish only true, accurate, current and complete information about yourself and not to misrepresent your identity or your account information.
If you register to create a Self Account through the Services, you consent to accept responsibility for all activities that occur under your Account or password. It is your responsibility to maintain the confidentiality of your password, and to restrict access to your computer, mobile device, or other Internet access device so that no one else can access the password-protected portion of the Services using your name or Account information in whole or in part.
We maintain the right to delete your Account or bar you access to the Services in our sole discretion, without notice and without liability.
While enrolling for the Services, we will ask you for the following types of information: contact information (such as name, address, phone number, and e-mail address); sensitive information (such as date of birth, annual income, driver’s license number and social security number or individual taxpayer identification number); and personal information to verify your identity and financial information (such as credit card number). This information is required in order to verify your identity, and to fulfill our obligation to provide our Services to you, including communicating with third parties as necessary to provide such Services, such as identification verification companies, consumer reporting agencies, credit bureaus, payment validation companies, law enforcement agencies, or others.
Customer Consent to Access Account Information
If you apply for and receive a credit builder loan from an Issuing Bank, you hereby consent to us and the issuer of the secured credit card under the Services (the “Credit Card Issuer”) accessing (i) the account information related to your credit builder loan account with the Issuing Bank, and (ii) the account information related to your certificate of deposit account with the Issuing Bank that secures your credit builder loan (collectively, the “Loan Accounts” and the “Account Information”). You acknowledge and agree that the Account Information that we and/or the Credit Card Issuer may access includes, without limitation, account history (such as payment dates and amounts, balance information, and transaction information); financial account information (such as account number, type, and status); and financial account holder information (such as the account holder’s name, address, phone number, and email address). We and/or Credit Card Issuer will request your Account Information from your Issuing Bank on a periodic basis until your consent is withdrawn.
Once we and/or Credit Card Issuer have accessed your Account Information, we and/or Credit Card Issuer may use your Account Information, and disclose the Account Information to third parties, to provide the Services and to market other goods or services to you. You may withdraw your consent at any time by contacting us by email at firstname.lastname@example.org or by regular mail at Self Financial, Inc., 901 E 6th Street, Suite 400, Austin, TX 78702. Please be aware that the withdrawal of your consent may result in the termination of all or a portion of the Services that we provide to you.
Customer Content and Data Feedback
Customer Generated Data
he Services may include automatic reporting and other tools that give you the ability to create, post and distribute various forms of content for and in connection with the Services, including but not limited to transaction data, pictures, photographs, videos, and other information, including content generated by you (individually and collectively, “Customer Generated Data”). You acknowledge that Self and the other creators of Customer Generated Data have rights in their respective content under copyright and other applicable laws, and that except as expressly described in these Terms and Conditions, such rights are not licensed or otherwise transferred to you. You accept full responsibility and liability for your use of any Customer Generated Data in violation of any such rights.
You agree that you will not create, transfer, share, send, submit or upload any Customer Generated Data that:
You agree that Self is not responsible or liable for Customer Generated Data submitted or posted by you or by others. Self expressly disclaims any and all liability in connection with any Customer Generated Data. Self has no duty to pre-screen Customer Generated Data.
Self has the right to edit, remove, block or refuse to post any submitted Customer Generated Data from any network or internet site for any reason without prior notice, but assumes no obligation to do so and is not responsible for any failure or delay in doing so.
Self's Ownership and Use of Customer Generated Data
For the purposes of the Services, by posting, transferring, sharing or sending Customer Generated Data in any manner, you understand that Self owns all such Customer Generated Data generated by you, your mobile device, and any other software or hardware utilized in the Services. You understand and acknowledge that the Self ownership of such data is in exchange for the benefits and value you receive by participating in the Services.
Optional Authentication and Security Features
Self may make available to you the following optional authentication and security services via the Application.
ID or Driver's License Scan
Self may offer a method by which to simplify your registration in the Application by including an ID or driver’s license bar code scan function. If you choose to use this optional function, you are (a) granting explicit authorization for Self to extract the personal information contained in your ID or driver’s license bar code (e.g., name, address, age, etc.), and (b) authorizing Self to share that personal information with its third party vendors for purposes of identity verification and authorization, including, but not limited to, use within Self’s “know your customer”/customer identification program. Neither Self nor Self’s third party vendors will sell, share or otherwise disclose your ID or driver’s license bar code information to any other third parties.
Self may offer you the option to log into the Application using Touch ID. You can turn this feature on or off via the settings menu within the Application. Fingerprints are stored on your device [or with your device service provider] only, and neither Self nor any of its affiliates ever see your fingerprint information. Your session token and PIN are securely stored in an encrypted format in your device’s Apple iOS Keychain. You acknowledge that by enabling Touch ID, you will allow anyone who has a fingerprint stored on your device access to your Account on the Application. We caution you against storing the fingerprints of others on your device. If you do, please make sure the individuals who have fingerprints stored on your device should be authorized to access the personal and payment information available through the Application and email us immediately if you believe that your device has been lost, stolen or compromised in any way or an unauthorized person has used or may use your credentials without authorization. Self reserves the right to suspend or disable this feature at any time.
Use and Restrictions of Content and Materials
All text, videos, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, artwork, algorithms, functionalities, features and computer code, including but not limited to design, structure, “look and feel” and arrangement of the content available on the Site or Application (collectively, “Content”) is owned, controlled or licensed by or to us or our Issuing Banks, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. The Content, Site, and Application are operated and maintained by Self and its Afﬁliates, and/or their licensors and suppliers (which may include lessors, lessees, owners, sellers, buyers, agents, brokers, multiple listing services, builders, service providers, content providers, vendors and others) (collectively, “Licensors and Suppliers”). Except as expressly provided in these Terms and Conditions, no part of the Site, Application, or Content may be copied, reproduced, republished, posted, publicly displayed, translated, or distributed in any way. Subject to the limited rights to use the Site, Application, and Services pursuant to these Terms and Conditions, we retain all right, title and interest in and to the Site, Application, and Services, including all related intellectual property contained therein. Certain features of the Services allow you to upload, post, publish, share, store, or manage data or visual content (“Materials”). By posting or publishing Materials, you represent and warrant to us that you have all necessary rights to distribute such Materials to us, either because you are the author and have the right to distribute the same, or because you have the appropriate distribution rights, licenses, consents, and/or permissions to use, in writing, from the copyright or other owner of such Materials. You hereby grant to us and our authorized personnel a worldwide, royalty-free, fully-paid, exclusive, transferable, sublicensable (as necessary to perform the Services) license to copy, publicly perform, publicly display, publish, distribute, create derivative works of, and use Materials as we deem appropriate to perform the Services and in accordance with these Terms and Conditions. You acknowledge and agree that we will own all right, title, and interest in and to any Materials, content, or other works of authorship created by us or on our behalf and used in connection with the Services. All Materials are the sole responsibility of the person who originated such Materials whether publicly posted or privately transmitted. Any use or reliance on any Content or Materials of other customers posted via the Services or obtained by you through the Services is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or Materials posted via the Services or endorse any opinions expressed via the Services. You acknowledge that we may enhance, supplement, modify, or remove Content on the Site and Application at any time for any reason without notice to you, but we shall have no duty to update such Content.
You acknowledge that there may be inaccuracies or typographical errors in content on the Site and Application from time to time and agree that we specifically disclaim all liability for such inaccuracies or errors. You understand that by using the Services, you may be exposed to Materials that might be offensive, harmful, inaccurate or otherwise inappropriate.
We will not provide tax or legal advice with respect to your Account. We will not give you legal advice. You agree that none of the Content provided through the Site or Application is intended as, and shall not be deemed to be, tax or legal advice. You acknowledge that you should consult with a personal tax advisor before making tax-related investment decisions.
Links to Other Sites
The Site contains links to other independent third-party web sites, and we provide links to third-party websites as part of the Services (in all cases “Linked Sites”). These Linked Sites are provided solely as a convenience to you and based upon the Content you elect to view. Such Linked Sites are not under our control, and we are not responsible for and do not endorse, monitor, review, investigate, verify, or validate the content of such Linked Sites, including any products, information or materials contained on such Linked Sites. We are not responsible for the accuracy or reliability of any information on the Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites. It is your responsibility to evaluate the accuracy, reliability, timeliness, and completeness of the content of these Linked Sites. Some of the content served by us will be from merchant sites, and sales through these sites may generate a commission payable to us. We accept no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of third party web sites, including, without limitation, Linked Sites and websites linking to the Services. You should review applicable terms and policies, including privacy and data gathering practices, of third party web sites, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.
The Site is subject to your compliance with the terms and conditions set forth below that apply with respect to credit cards and other third party financial products and services advertised, offered or mentioned through the Site other than the credit cards marketed by Self on behalf of the Issuing Banks.
Self’s Financial Relationships with Third Party Advertisers
Self has financial relationships with some of the credit cards and other third party financial products and services advertised, offered or mentioned on the Site, and Self may be compensated if consumers choose to apply for these cards and other third party products and services and/or ultimately acquire them.
Rates, Fees and Terms of Third Party Credit Cards and Other Financial Services
Rates, fees and terms shown for third party credit cards and other third party financial products and services advertised, offered or mentioned through the Site include the most up to date annual percentage rates (APR), annual fees, and other applicable terms provided to Self, and may be subject to frequent change. This information may include only the lowest possible fees and APRs available for each specific card depending on the qualifications of the applicant. APR average does not include cards where APR is 0%, unless viewing offers in the secured card category. “Avg Annual Fees” contains the average of all annual fees in a specific category, even where the fee is $0. Annual fees do not include maintenance, processing, late, overdraft or miscellaneous fees.
Subject to the provisions in these Terms and Conditions, you may use the Services for non-commercial purposes to: (i) learn about the Services; (ii) open Accounts to participate in the Services; (iii) select a Service or Services; (iv) access and print or download copies of the current version of these Terms and Conditions and other documentation relating to the Services; and (v) make such other use of the Services as we may expressly permit from time to time in furtherance of the objectives and growth of the Services. Subject to these Terms and Conditions, we hereby grant you a personal, nontransferable, nonexclusive, non-sublicensable license to use the Services and their Content in accordance with these Terms and Conditions, and for no other purpose. All rights, title and interest in and to the customer interface and Content, including any software, on or through the Services shall belong to us or our Licensors and Suppliers, including all modiﬁcations thereof and enhancements thereto. The Content and customer interface made available from, on or through the Services may not be copied, modiﬁed, republished, assigned, sold or distributed to you, nor may derivative works be prepared therefrom. The license granted to you pursuant to these Terms and Conditions is solely for your personal use (but not for resale or redistribution) as a customer of the Services and may not be used for any other purposes. You shall not reverse engineer, de-compile, or otherwise translate, in any way, the Content and customer interface made available from, on, or through the Services. You have no right or claim of right to the Content or any unique ideas found on the Services. No ownership rights are granted to you hereunder and no title is transferred hereby.
You agree that you will use the Services to protect against or prevent actual fraud, unauthorized transactions, claims or other liabilities.
You may not use the Services for illegal or unlawful or malicious activities, or for activities that we deem improper for any reason whatsoever in our sole judgment, including, without limitation, the laundering of proceeds of any unlawful activity, the ﬁnancing of terrorism, the commission of fraud or market manipulation, the harassing or making disparaging comments to any customer of the Services. We reserve the right to take preventative or corrective actions to protect ourselves and our customers. Your use of the Services is conditioned in part on your compliance with the rules of conduct provided herein, and your failure to comply may result in termination of your access to and use of the Services and liability for damages caused by your noncompliance. In addition to the foregoing, while using the Services, you may not, except as may be expressly set forth above under “Permitted Uses” (a) impersonate any person or entity, falsely state or otherwise misrepresent your afﬁliation with any person or entity, or use or provide any fraudulent, misleading or inaccurate information; (b) defame, abuse, harass, stalk, intimidate, bully, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity; (c) access or use (or attempt to access or use) another customer’s Account without permission, or solicit another customer’s login information; (d) transmit any software or materials that contain any viruses, worms, trojan horses, defects, or other items of a destructive nature; (e) modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Services; (f) “frame” or “mirror” any portion of the Services; (g) use any robot, spider, site search/retrieval application or other manual or automatic device or process to retrieve, index, “data mine” or in any way reproduce or circumvent the navigational structure or presentation of the Services; (h) harvest or collect information about or from other customers of the Services; (i) use the Services for any illegal activity; (j) probe, scan or test the vulnerability of the Services, nor breach the security or authentication measures on the Services or take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Services, such as a denial of service attack; (k) send or otherwise post unauthorized commercial communications (such as spam); (l) engage in unlawful multi- level marketing, such as a pyramid scheme; (m) post content that is hateful, threatening or pornographic, incites violence, or contains nudity or graphic or gratuitous violence; (n) access or use any portion of the Content if you are a direct or indirect competitor of Self, or provide, disclose or transmit any portion of the Content to any direct or indirect competitor of Self; (o) use or distribute any Content, including Content that has been veriﬁed or conﬁrmed by you or anyone else, to directly or indirectly create or contribute to the development of any database or product; or (p) facilitate or encourage any violations of this Section.
Optional Geo-Location Services
In connection with the Application, Self may offer you geolocation-based functionality, in which case you will have the choice to opt into geolocation services so that Self may provide more relevant additional services to you based on your current location. By opting into such geolocation services, you consent to the collection, use, sharing and transfer of your geolocation data with Self and third- party service providers of Self who help facilitate such services.
Customer Permission for Text Messaging/Alerts, Push Notifications and E- Mail
You grant Self your express written consent to receive autodialed and prerecorded message calls, text messages or push notification alerts from Self, or third-party service providers acting on Self’s behalf, at any mobile telephone number you provide to Self, regardless of your registration of your mobile device number on any state or federal “do not call” registry. Your express written permission applies to messages and alerts regarding the Self Services. By providing your email address to Self, you agree that Self or third-party service providers acting on Self’s behalf, may e-mail Account registration information, Services use information with regard to the Services, customer service, in the case of fraud/suspected fraud inquiries, consumer dispute resolution, collections, or any other action related to providing the Services to you regardless of your registration of your email address on any state or federal “do not email” registry. With regard to any text messages, alerts or email relating to the Services, Self will not include any access codes or similar non-public personal information in such message.
Self Unauthorized Transaction Policy
This policy applies to unauthorized and/or erroneous transactions involving your Self Account and/or the registered bank account on file.
You should immediately notify Self in the event that you believe any of the following has occurred:
Notification must be provided to Self within thirty (30) days after the issuance of any bank account or Self Account statement containing any error. Self reserves the right to release liability if the disputed claim is not presented to us in a timely fashion as described above.
Self encourages its customers to log into their Self Account often to ensure that there has not been an unauthorized transaction or error. Self will send an email to the email address provided in order to notify you of each transaction from your Self Account. We recommend that you review these loan payment confirmations to ensure that each transaction is accurate and authorized.
If you believe that the transaction or loan payment history in your Self Account contains an error, or if you need any information regarding your Self Account or transactions to determine whether an error exists, you should contact us as soon as possible by using the Contact Us page, or writing to us at:
Self Financial, Inc.
Attn: Compliance Department
901 E 6th Street
Austin, TX 78702
When you contact us about an error or an unauthorized transaction, you may be asked to provide us with the following information:
If you provide us with this information over the phone, we may require that you send us your grievance or question in writing within ten (10) Business Days of your inquiry. If we ask you to put your grievance or question in writing and we do not receive a response from you within ten (10) Business Days, we will consider the inquiry dismissed.
Once you notify us of any suspected unauthorized activity or error, or we learn of one otherwise, we will do the following:
- If we determine that there was no error and/or unauthorized transactions, we will send you a written explanation via email of our justification.
- In the event that we do find issues of error and/or instances of unauthorized transactions, we will promptly correct the error by appropriately crediting or debiting the bank account on file. If a credit is issued to your account, the credit will take 2-3 business days from the date of determination to process.
Self Processing Errors
Self will take the appropriate actions needed to rectify any error that we discover or that is brought to our attention. If the error resulted in you receiving less than the correct amount to which you were entitled, Self will credit your bank account for the difference. If the error resulted n you receiving more than the correct amount to which you were entitled, Self will debit the extra funds from your registered bank account.
Self reserves the right to waive liability if it is determined that (a) our system was not working properly and you knew about the breakdown when you started the transaction, or (b) circumstances beyond our control (such as fire, flood or loss of Internet connection) prevented the transaction, despite our reasonable precautions, (c) notification was not given to Self in a timely fashion as per our Notification Terms (above), (d) other exceptions allowed by law or provided in our agreement with you.
Authorization for Automatic Payments
If your loan is funded by one of financial institutions listed on the Site, you hereby authorize Self, Inc., as the loan servicer on your loan, and its successors and assigns, to initiate electronic funds transfers from your designated account provided to Self on the date of this agreement for monthly repayments on your loan. EACH MONTH, THE DEBIT AMOUNT MAY BE A RANGE OF PAYMENTS, WHICH WOULD INCLUDE YOUR MONTHLY PRINCIPAL AND INTEREST, AND FEES, IF ANY. ANY FEES AUTHORIZED TO BE CHARGED ON YOUR LOAN MAY BE COLLECTED USING ELECTRONIC FUNDS TRANSFERS INITIATED BY US FROM YOUR DESIGNATED ACCOUNT.
Specific Consents Granted upon Submission of Your Registration Form
At the time that you submit your registration form to us to register for the Services and related analysis of information in connection therewith, you agree that you are providing to us the following specific consents (in addition to being subject to these Terms and Conditions):
I understand that by submitting this registration form I am authorizing Self, once it has obtained my personal information and credit and identify information in its records along with the other information I am submitting through this registration form (collectively, the “Registration Profile”), to use that Registration Profile to match me with product and services offers from time to time from its marketing partners, which offers it will send to me either by e-mail (based upon my communication preferences) or through the display of advertisements and to further use that Registration Profile to provide statistical analysis, reports and summaries of my Registration Profile in comparison to other customer’s Registration Profiles. I understand that Self will not be sharing my Registration Profile with any of those marketing partners and that it is completely up to me to decide whether I would like to accept any of the offers I receive.
Third Party Offers
We will match offers from third parties against your Registration Profile, in order to ensure that you receive offers that are tailored to you if you opt-in to receiving such offers. Self believes that customers who have demonstrated positive behavior through loan repayment should be able to reap the rewards of those efforts, including by receiving discounted and favorable pricing and rates on financial products and services. Our technology for matching your Registration Profile to the valuable offers for products and services provided by our third parties is proprietary and, in carrying out such matching, we may elect to consider, ignore, emphasize, or de-emphasize any relevant factors in our sole discretion. We do not guarantee that you will receive offers for any particular types of products or services.
Credit Reporting Services
The credit score and credit monitoring services are only available to customers who CSIdentity Corporation is able to validate. While enrolling for the Services, we will ask you for the information described under “Customer Information Program Notice” above. We may also ask you for other information, including contact information such as your phone number and e-mail address, and personal information to verify your identity and financial information (such as credit card number). This information is required in order to verify your identity, charge you the agreed upon fees for our Services, and to fulfill our obligations to provide our Services to you, including communicating with third parties as necessary to provide such Services, such as identity verification companies, consumer reporting agencies, credit bureaus, payment validation companies, law enforcement agencies, or others.
You agree that you will use the credit score and credit reporting services provided by CSIdentity Corporation as part of the Services to protect against or prevent actual fraud, unauthorized transactions, claims or other liabilities.
The relevant Issuing Bank or other third party lender will report loan repayments made by you credit reporting agencies (“CRAs”), which in part is designed to assist parties in establishing a credit history.
Notwithstanding the above, any party may dispute any entry on a credit report provided by Self to a CRA. Please see the “Dispute of Credit Reporting Information by Customer” section, below.
Self is not responsible for how any CRA may manage or use the information provided to them by Self and you agree to hold Self harmless against any such claims, with all being subject to the “Dispute of Credit Reporting Information by Customer” section of these Terms and Conditions and the Fair Credit Reporting Act. See such CRA for the terms and conditions of how they collect, store, manage, use, modify, disseminate and distribute such information. Once the information is transmitted from Self to the CRA, that CRA will obtain an ownership interest in that data.
Potential Effect of Delinquency of Credit Reporting
Once payment by a customer for a particular loan repayment has been reported to a CRA, the delinquency of a payment may negatively impact a customer’s credit history. Self shall not be liable for any claims, charges, demands, damages or adverse impacts on a customer’s credit score or credit history if a customer ceases using Self’s services and does not complete a loan repayment or has default payments.
Dispute of Credit Reporting Information by Customer
Notice of Dispute
A customer may dispute an entry on their credit report derived from information provided by Self’s financial partner, to a credit reporting agency by notifying Self either by mail or by other means available to the customer. The customer shall provide the following information as part of any dispute:
Investigation of Disputed Information
Upon receipt of a notice of dispute from a customer, Self and a third-party financial institution partner will, free of charge, conduct a reasonable investigation and make a determination of the status of the disputed information within fifteen (15) business days of receipt of the notice of dispute from the customer. The investigation shall include, but is not limited to, all relevant information provided by the customer. The determination shall be one of the following three options:
Notification of Determination
Once a final determination has been made regarding the disputed information, Self will notify the customer for that purpose, by other means available to Self and/or a third-party financial institution within five (5) business days of the determination regarding the disputed information. If Self determines that the dispute is frivolous or irrelevant, Self and/or a third-party financial institution shall notify the customer by mail or, if authorized by the consumer for that purpose, by other means available to Self and/or a third-party financial institution. Said notice shall include:
If Self and/or a third-party financial institution determines that the disputed information is inaccurate, Self and/or a third-party financial institution shall notify the customer by mail or, if authorized by the consumer for that purpose, by other means available to Self and/or a third-party financial institution within five (5) business days of the determination and will promptly notify all CRA’s to which Self provided said information and request that they delete or modify the information as appropriate. If Self and/or a third-party financial institution determines that more information is necessary to complete its investigation, Self and/or a third-party financial institution will notify the customer, and the customer’s counterparty if necessary, and request additional information from them to help make a final determination as to the disputed information.
Additional Information Request
Upon receipt of the additional information, Self and/or a third-party financial institution shall make a final determination on the disputed information, considering all information provided by all parties, within thirty (30) days of receipt of the notice of dispute by Self and/or a third- party financial institution under this section. Notice of said determination shall be forwarded to the customer as described above.
Intellectual Property Information and Restrictions
The copyright in the Content is held by Self and is protected by U.S. and International copyright laws and treaties. You are authorized to use the Content sent to you through the Services. You consent that the Content may not be copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the express prior written consent of Self. You agree that the Content is and shall remain the sole property of Self. You may not alter, sell, transfer or create derivative works based on any Content, in whole or in part. The utilization of the Content on any other web site is not permissible without prior written approval from Self. You may not, without Self’s prior consent, “copy” any material on the Services on any other server. You may not reverse engineer any of the Services’ technologies.
Unpermitted application of any Content on the Services may breach copyright laws, trademark laws, the laws of privacy and publicity, and communications statutes and regulations.
Self (including the Self logo), Self.com, and all related logos (collectively the “Self Trademarks”) are trademarks or service marks of Self. Other company, product, and service names and logos used and exhibited on the Services may be trademarks or service marks owned by Self or others. Nothing in the Services should be interpreted as allowing, by association, estoppel, or otherwise, any license or right to use any of the Self Trademarks displayed on the Services without our prior written permission in each case. You may not use, copy, display, distribute, modify or reproduce any of the Self Trademarks found on the Services unless following written permission by us. We forbid use of any of the Self Trademarks as part of a link to or from any site unless such a link is approved, prior, in writing by us. Any questions concerning any Self Trademarks, or whether any mark or logo is a Self Trademark, should be referred to Self.
DMCA. You may not use the Sites for any use or in any aspect that violates the rights of any third party. In accordance with the Digital Millennium Copyright Act of 1998 (the “DMCA”) (text at http://www.copyright.gov), Self has an agent for receiving notices of copyright infringement and we follow the notice and take down procedures of the DMCA. We have a policy of deleting the accounts of customers who (to our knowledge) are repeat violators. Procedure. If you believe that any materials on Sites encroaches your copyrights, notifications of claimed copyright violation should be sent to Self’s designated agent as set forth below. Notification should include whenever possible:
Self Financial, Inc.
c/o Compliance Department
901 E 6th Street, Suite 400
Austin, TX 78702
Email address: email@example.com
It can be difficult to assess whether your intellectual property rights have been infringed. We may request additional information before we delete any violating material. If a dispute develops as to the correct owner of the rights in question, we reserve the right to remove your content along with that of the alleged infringer pending resolution of the matter.
Warranties, Disclaimers and Limitations of Liability
Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. SELF, SELF’S THIRD PARTY SERVICE PROVIDER CSIDENTITY CORPORATION, AND ITS OR THEIR DATA PROVIDERS AND OTHER THIRD-PARTY SERVICE PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES AND DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT THERETO. WITHOUT LIMITING THE FOREGOING, SELF, CSIDENTITY CORPORATION AND ITS AND THEIR DATA PROVIDERS DO NOT GUARANTEE OR WARRANT THE ACCURACY, TIMELINESS, COMPLETENESS, CURRENTNESS, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OF THE SERVICES AND SHALL NOT BE LIABLE FOR ANY LOSS OR INJURY ARISING OUT OF OR CAUSED IN WHOLE OR IN PART BY USE OF THE SERVICES OR DATA THEREIN.
Although Self makes efforts to provide an accurate Site and Application, the Site and Application and all respective parts thereof are provided “as is”, “with all faults”, and “as available”. Self and its Affiliates and their respective managing members, officers, directors, employees and third party suppliers (collectively, the “Company Parties”) disclaim any and all representations, warranties or guarantees of any kind, whether express, implied or statutory, including without limitation (1) as to title, merchantability, fitness for ordinary purposes and fitness for a particular purpose and non-infringement, (2) the quality, accuracy, timeliness or completeness of the site, the application and their respective content, (3) those arising through course of dealing, course of performance or usage of trade, (4) the Site, the Application and their content conforming to any function, demonstration or promise by any Company Party and (5) that access to or use of the Site, Application, or their Content will be uninterrupted, error-free or completely secure. Any reliance upon the Site, the Application and their respective Content is at your own risk and Self makes no warranties. Self reserves the right to restrict or terminate your access to the Site, the Application and their respective Content or any feature or part thereof at any time. If you download the Application or any Content from the Site, you do so at your own discretion and risk. You will be solely responsible for any damage to your computer system or mobile device or loss of data that results from the download of any such Content.
Your reliance upon the information available on the Site or Application or located through utilization of the Services and your interactions with third- party customers identiﬁed through the Services is SOLELY AT YOUR OWN RISK. Your interactions with other customers or advertisers, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and the other person or entity, and you agree that we will not be responsible for any loss or damage incurred as the result of any such dealings or with respect to any other person’s or entity’s use or disclosure of your personally identiﬁable information. If there is a dispute between you and any third party, we are under no obligation to become involved, and you agree that you will manage any such dispute or disagreement directly, and that you will not make any claims against us with respect to products or services purchased through your use of the Services.
You acknowledge that access to the Services may be subject to limitations, delays, and other problems inherent in the use of the Internet, mobile devices and electronic communications. For instance the Services may be limited or unavailable from time to time, including due to systems maintenance or enhancements, usage demands, software or hardware malfunctions, or occurrences beyond the control of Self and its third parties (including operator errors, market volumes and volatility, power failures, equipment failures, communications failures, natural disasters, terrorist acts, and warfare). We are not responsible for any delays, delivery failures or other damages resulting from such problems. We do not guarantee the Services will be operable at all times or at any particular time or that access will be continuous or uninterrupted.
We reserve the right to do any of the following, at any time, without notice:
THESE DISCLAIMERS ARE INDEPENDENT OF ANY OTHER TERM IN THESE TERMS AND CONDITIONS.
Limitation of Remedies
In no event shall Self be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Site, Application, or their Content, with the delay or inability to access or use the Site, Application, or related Services, the provision of or failure to provide services, or for any content, software, products and services made available or obtained through the Site, Application, or their Content, or otherwise arising out of the use or access of the Services, whether based on contract, tort, negligence, strict liability or otherwise, even if Self has been advised of the possibility of damages. Any services or content made available or obtained through the use of the Services is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results therefrom.
If you are dissatisfied with any portion of the Site, the Application, or their respective content, or with any of these terms and conditions, your sole and exclusive remedy is to discontinue using the Site and uninstall the Application.
Returns and Refunds Policy
We do not issue refunds for products or services once the order is confirmed and the product sent and/or service rendered. We recommend contacting us for assistance if you experience any issues receiving or using our products or services. If you have any questions about our Returns and Refunds Policy, please contact us at firstname.lastname@example.org.
Indemniﬁcation for Content and Materials
You will indemnify and hold Self and its Afﬁliates harmless with respect to any suits or claims arising out of (i) your breach or alleged breach of these Terms and Conditions, including, but not limited to, any infringement or alleged infringement by you of the copyright or intellectual property rights of any third party; (ii) your fraudulent or malicious use of the Services or your misuse or abuse of the Services; (iii) your violation or alleged violation of applicable laws, rules or regulations in connection with your use of the Services, or (iv) our use of Materials generated or uploaded by you in accordance with these Terms and Conditions. You agree to indemnify and hold Self, its third-party vendors, corporate affiliates, directors, officers, employees and agents harmless from any and all claims and demands, including, but not limited to reasonable attorneys’ fees, made by any third-party due to or arising out of any content submitted, posted, or otherwise provided by you to Self and/or its third party advertisers and any breach by you or your affiliates, employees, agents and representatives of any provisions of these terms and conditions.
Governing Law and Dispute Resolution
These Terms and Conditions shall be subject to and construed under the laws of the State of Texas, without reference to the conflicts of law provisions thereof.
These Terms and Conditions contain a pre-dispute arbitration clause, which applies to these Terms and Conditions. By clicking “Agree” and consenting to these Terms and Conditions, Self and you agree as follows:
All parties to these Terms and Conditions are giving up the right to sue each other in court, including the right to a trial by jury, except as provided by the rules of the arbitration forum in which a claim is filed. Arbitration awards are generally final and binding; a party’s ability to have a court reverse or modify an arbitration award is very limited.
The ability of the parties to obtain documents, witness statements and other discovery is generally more limited in arbitration than in court proceedings.
The rules of some arbitration forums may impose time limits for bringing a claim in arbitration. In some cases, a claim that is ineligible for arbitration may be brought in court.
Pre-dispute arbitration clause: You understand and agree that all claims, disagreements, disputes or controversies between you and Self, and its officers, directors, employees, representatives, agents, parents, affiliates, subsidiaries and/or related companies, including related to the Services, shall be resolved by final and binding arbitration. Because the Services provided to you by Self concern interstate commerce, the Federal Arbitration Act (“FAA”) governs the arbitrability of all disputes. However, applicable federal or state law may also apply to the substance of any disputes. The arbitration shall take place in Austin, Texas. The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with Title 9 of the US Code (United States Arbitration Act) under the AAA’s Commercial Dispute Resolution Procedures as supplemented by the Supplementary Procedures for Consumer-Related Disputes (and as stated therein, if there is a difference between the Commercial Dispute Resolution Procedures and the Supplementary Procedures, the Supplementary Procedures will be used). Neither you nor we shall be entitled to join or consolidate claims in arbitration by or against other customers/consumers or arbitrate any claim as a representative or member of a class or in a private attorney general capacity. The parties voluntarily and knowingly waive any right they have to a jury trial.
NO CLASS ACTIONS. To the fullest extent permitted by applicable law, you agree that any and all disputes, claims and causes of action you may against Self in connection with or related to the Services will be resolved individually, without resort to any form of class action.
You and Self agree that any controversy or claim between You and Self, or between You and any of the officers, employees, agents, or affiliated companies of Self, arising out of or relating to these Terms and Conditions, any of the transactions contemplated under these Terms and Conditions, any of the Services provided pursuant to these Terms and Conditions, any of the discussions or negotiations leading up to the making of these Terms and Conditions, or any relationship that results from any of the foregoing, whether based in contract, or an alleged tort, or on any other legal theory, and whether asserted as an original or amended claim, counterclaim, cross claim, or otherwise, shall be governed by federal law and all applicable substantive laws of the State of Texas (without regard to its conflict of laws principles). Governing Texas law may be supplemented as necessary by federal law. You agree that if there is any inconsistency between the terms of these Terms and Conditions and any applicable law, regulation or rule, the terms of these Terms and Conditions will prevail to the extent any such law, regulation or rule may be modified by agreement.
To the maximum extent permitted by applicable law, no action, regardless of form, arising out of these Terms and Conditions may be brought by either party more than two (2) years after the claiming party knew or should have known of the cause of action.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Self as a result of these Terms and Conditions or accessing the Services. Self’s performance under these Terms and Conditions is subject to existing laws and legal process, and nothing contained in these Terms and Conditions is in derogation of Self’s right to comply with governmental, court and law enforcement requests or requirements relating to your access or use of the Services or information provided to or gathered by Self with respect to such use.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations contained herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall continue in effect. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Except as otherwise speciﬁed in these Terms and Conditions, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by conﬁrmed facsimile, or (iv) the ﬁrst business day after sending by email.
Notices to us must be sent in writing to the following address:
Self Financial, Inc.
901 E 6th Street, Suite 400
Austin, TX 78702
or via email addressed to: email@example.com
and notices to you will be sent to the email address you provide to us, which addresses may be updated from time to time upon written notice to the other party. The Services, Content, other technology we may make available, and derivatives thereof may be subject to laws and regulations of the United States and other jurisdictions. No forbearance or delay by either party in enforcing its rights shall prejudice or restrict the rights of that party and no waiver of any such rights or of any breach of any contractual terms shall be deemed to be a waiver of any other right or of any later breach. You may not assign any of your rights or obligations hereunder, whether by operation of law or otherwise. We may assign our rights and privileges under these Terms and Conditions (including your customer registration), without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, or to an afﬁliate, or in connection with a change in control. Subject to the foregoing, these Terms and Conditions shall bind and inure to the beneﬁt of the parties, their respective successors and permitted assigns.
The term of these Terms and Conditions will continue until terminated by you or Self as set forth below.
We may terminate your Account(s) and associated privileges immediately if you fail to comply with these Terms and Conditions. Self also reserves the right to terminate your participation at any time, in Self’s absolute discretion, without cause. Sections titled “Content and Materials,” “Warranties, Disclaimers and Limitations of Liability,” “Applicable Law and Jurisdiction,” “Interpretation,” and “Indemniﬁcation,” and this Section regarding Termination shall survive any termination or expiration of these Terms and Conditions.
If you want to terminate the Terms and Conditions with Self, you may do so by notifying Self in writing at 901 E 6th Street, Suite 400, Austin, TX 78702 and including your name, date of birth, and email address for your Self Account.
You may also terminate your account online.
Should you have any questions concerning these Terms and Conditions, please contact us by email at firstname.lastname@example.org or by regular mail at Self Financial, Inc., 901 E 6th Street, Suite 400, Austin, TX 78702. For an online copy of these Terms and Conditions, please go to https://www.self.inc.
The Self Pre-qualification Program (the “Program”) is a tool that matches you with pre-qualified offers from our participating partners (“Participating Partners”). By participating in the Program you agree to these terms and conditions (“Terms”). Please read these Terms carefully.
Participating Partners may vary. Self will determine, in its sole discretion, the Participating Partners that may participate in the Program. We do not include all available financial products within the pre-qualification experience.
You are instructing Self to share your information with Participating Partners. By participating in the Program, you are consenting to have your information shared with Participating Partners on an ongoing basis so they may pre-qualify you for personalized offers.
You are consenting to soft inquiries on your credit, which will not impact your credit score. This means you are authorizing Participating Partners and/or Self to access your credit report information from one or more consumer credit reporting agencies. Some Participating Partners may first use your information to determine if there are any previously matched offers available without pulling a new credit report, and if no offers are available, you are authorizing each Participating Partner to make a soft inquiry on your credit. These soft inquiries are used to match you with pre-qualified offers and will not impact your credit score, but understand that your consumer report record may indicate that a Participating Partner has made a promotional inquiry about you.
Offers are not guaranteed. The products offered by Participating Partners are subject to change at any time and pre-qualified offers are not guaranteed. If you are pre-qualified for any offers, please understand these pre-qualified offers will expire.
Approval is not guaranteed. It is important for you to understand that this is not an application for credit, and approval is not guaranteed. Even if you are pre-qualified for a product, you must still complete and submit an application with the Participating Partner. If you choose to apply with the Participating Partner for a pre-qualified offer you have received, the Participating Partner may run a hard inquiry on your credit, which could impact your credit score. Self will not be able to provide any information relating to qualification or non-qualification for any particular product.
You are consenting to receive communications from Self. You understand that by participating in the Program you are agreeing to receive communications or notifications about pre-qualified offers from Self.
Opting Out. You will be enrolled in the program for as long as you have an account with Self, or until your account is deemed in our sole discretion to be dormant. If you no longer wish to participate in the Program, you can opt-out by notifying Self in writing at 901 E 6th Street, Suite 400, Austin, TX 78702 and including your name, date of birth, and email address for your Self Account or by unsubscribing from all marketing communications at https://www.self.inc/unsubscribe.